This post is currently collecting data… This is placeholder text continue reading » ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Let’s talk communication. Text, email, call, video-chat, carrier pigeon . . .There’s no shortage of ways to communicate with your customers and members. But, riddle me this: Just why is it so important for financial institutions to utilize multi-channel communication?Here to answer that question and more on CRMNEXT’s Banking On Experience podcast is Charlie Peterson of Allied Solutions.Why omnichannel communication is especially important right now.Interaction time has changed. From food delivery to online banking, everything can now be done from your living room. According to our expert, 35% of people were doing mobile banking prior to COVID. And now, it’s up to 50-75% and rising!